Refund policy

Soreyaluxe Return & Refund Policy

Thank you for shopping at Soreyaluxe. We value your satisfaction and strive to ensure you are completely happy with your purchase. If you are not fully satisfied, we’re here to help.

1. Returns

We accept returns within 30 days of delivery for most unopened and unused items.

To be eligible for a return:

  • The item must be unused, sealed, and in the original packaging.

  • Proof of purchase (receipt or order number) is required.

  • Due to hygiene and safety reasons, opened or used skincare, gummies, or supplements cannot be returned.

Non-returnable items include:

  • Opened or used consumables (protein, gummies, supplements)

  • Gift cards

  • Sale or clearance items

  • Personalized or promotional bundles

2. Refunds

Once your return is received and inspected, we will notify you via email.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

  • Shipping costs are non-refundable.

  • If the return is due to our error (e.g., wrong or damaged item), we’ll cover all shipping costs.

3. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us at [insert your support email] within 7 days of receiving your order.

4. Return Shipping

To start a return, contact our support team at [insert your support email] for instructions.
Do not send products back without authorization — unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

  • Your order number

  • A photo of the product and packaging

We’ll quickly send a replacement or issue a refund.